Privacy Policy

🏥 Who We Are

Diabetic Health Guide (diabetichealthguide.local) is a health education and wellness coaching platform dedicated to helping individuals manage, control, and reverse Type 2 diabetes through evidence-based lifestyle and nutrition guidance. We are based in Lahore, Pakistan.

For privacy-related questions, contact us at: info@diabetichealthguide.local

📄 Information We Collect

We may collect the following categories of information when you use our website or book a consultation:

• Contact details — name, email address, phone number, and country
• Consultation data — information you provide when booking a free discovery call
• Communication history — messages sent via our contact form or email
• Website usage data — pages visited, time spent, browser type, device type, and IP address (collected anonymously via Google Analytics / Google Tag Manager)
• Cookie data — see our Cookie Policy for full details

🧬 Health & Medical Information

As a diabetes health platform, you may voluntarily share health-related information with us, such as your blood sugar levels, HbA1c results, medications, or medical history. This information is:

• Used solely to provide personalised health coaching and guidance
• Never sold, rented, or shared with advertisers or marketers
• Treated with the highest level of confidentiality
• Stored securely and accessible only to authorised team members

⚙️ How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your consultation requests and provide coaching services
• To send educational content, newsletters, and health tips (with your consent)
• To improve our website content and user experience
• To understand how visitors interact with our site (analytics)
• To comply with legal obligations

We rely on legitimate interest and consent as our legal bases for processing personal data.

🔗 Data Sharing & Third Parties

We do not sell your personal data. We may share limited data with the following trusted service providers, solely to operate our platform:

• Google Analytics & Tag Manager — anonymised website traffic analysis
• Zoom — to facilitate video consultations (subject to Zoom’s Privacy Policy)
• Email service providers — to send responses and newsletters
• Hosting providers — secure server infrastructure

All third parties are contractually required to handle your data securely and only for specified purposes.

🔒 Data Security

We take the security of your data seriously, particularly given the sensitive nature of health information. Our security measures include:

• SSL/TLS encryption for all data transmitted via our website
• Access controls limiting who can view personal and health data
• Regular security reviews of our website and tools
• Secure, password-protected storage systems

📅 Data Retention

We retain your personal data only as long as necessary:

• Contact form submissions — up to 2 years
• Consultation notes and health data — up to 5 years, or until you request deletion
• Analytics data — anonymised; retained per Google Analytics settings (14 months by default)
• Newsletter subscribers — until unsubscribed

⚖️ Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct any inaccurate information
• Delete your data (right to erasure)
• Restrict or object to how we process your data
• Withdraw consent at any time for marketing communications
• Portability — receive your data in a machine-readable format

To exercise any of these rights, email us at info@diabetichealthguide.local. We will respond within 30 days.